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Product Support

Product Support Hours We’re happy to help you with any issues that you might have with Knowledge Matters’ simulations.

Monday – Friday: 8 a.m. – 11 p.m. EST – phone and email
Weekends: 11:30 a.m. – 8 p.m. EST email support only
For technical support inquiries visit: support.knowledgematters.com
Phone: 877-965-3276

For helpful teacher tutorials visit: https://knowledgematters.com/teacher-tutorials/

Learning Management System (LMS)

Knowledge Matters simulations can be used directly from the Knowledge Matters LMS provided with every course, or they can be integrated with your LMS.

Knowledge Matters simulations are compatible with all LMS systems that support either LTI 1.1 or LTI 1.3 integration, which includes almost every LMS. Step-by-step integration instructions are available to registered instructors within their Virtual Business courses

Accessibility Features

Knowledge Matters is committed to creating simulations that support all learners and is continually updating the software to meet the needs of students and their abilities or disabilities.

Deaf or Hard of Hearing

Blind or Visually Impaired

Support Mobility Devices

Our courses are designed to meet Web Content Accessibility Guidelines (WCAG) 2.0 AA. This includes supporting features such as:

Supported System Requirements

Our simulations are all web-based and compatible with most internet accessible devices. Supported devices include PC, Mac, iPads, Android tablets, Chromebooks and more. To open a test lesson, please click here. To request a full demo for product testing, please contact our sales team here.

Current System Requirements

Supported Browsers

With these operating systems:You may use these browsers:
WindowsWindows 11, 10, 8.1, 7Edge 79 or higher
Chrome 72 or higher
Opera 59 or higher
MacintoshMac OS 10.13 “High Sierra” or higherSafari 13 or higher
Chrome 72 or higher
Opera 59 or higher
ChromebookChrome OSVersion 72 or higher
TabletsiPad iOS 13 or higher
Android 10 or higher		Safari
Chrome

Firewall Requirements

If your organization uses a firewall to filter web traffic, the following domains will need to be unblocked:

Planned Changes to List of Supported Browsers

Knowledge Matters, Inc. (KMI) will be updating its learning environment during Summer 2024 to improve overall security and usability. These changes may impact the set of browsers that are compatible with our software.

Please refer to the table below for a list of browsers that will continue to be supported on https://vb.knowledgematters.com after Summer 2024.

To open a test lesson that is running with the latest updates, please click here.

With these operating systems:You may use these browsers:
WindowsWindows 11, 10, 8.1, 7Edge 80 or higher
Chrome 80 or higher
Opera 67 or higher
MacintoshMac OS 10.14 “Mojave” or higherSafari 14 or higher
Chrome 80 or higher
Opera 67 or higher
ChromebookChrome OSVersion 80 or higher
TabletsiPad iOS 14 or higher
Android 11 or higher		Safari
Chrome

Collaboration Sim System Requirements

Our newest sims featuring built-in video conferencing

In addition to the requirements listed in the table, the collaboration sim requires the device to have a microphone and webcam to fully participate.

Recommended Hardware Specifications

Supported Browsers

With these operating systems:You may use these browsers:
WindowsWindows 11, 10, 8.1, 7Edge 79 or higher
Chrome 78 or higher
Opera 66 or higher
MacintoshMac OS 10.13 ” High Sierra” or higherChrome 78 or higher
Opera 66 or higher

Firewall Requirements

If your organization uses a firewall to filter web traffic, the following will need to be unblocked:

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